BUILD: TO ACHIEVE OUR VISION, WHAT MUST WE BUILD INTERNALLY?
Objectives Possible Indicators Possible Collection Strategy &/or Tools NEW
 OBJECTIVE 1:
Our IT infrastructure meet our needs as an innovative, growing charity.		 Gather opinion information from program team members on the IT system available to them. Surveys of peer program team members where we ask about the IT system and IT resources they are using and if they assist them in their role. If not, what do you they need? Do they need training (and, if so, in what areas)? Do they have ideas about IT used?
Have the evidence collection team collect IT training data, feedback, system investments. Use information gathered to assess level of investment in IT, use of available resources, overall training and its outcomes and any other feedback evidence to conclude if IT needs are being met.
Gather opinion information from peer group facilitators on the IT system available to them. Surveys of peer group facilitators where we ask about the IT system and IT resources they are using and if they assist them in their role. If not, what do you they need? Do they need training?
Gather opinion information from peer organisation Board members on the IT system outputs provided to them. Surveys of Board members asking about the IT system outputs they receive and if it assists them in their role. If not, what do you they need? Do they need training (and, if so, in what areas)?
Objectives Possible Indicators Possible Collection Strategy &/or Tools NEW
 OBJECTIVE 2:
We effectively manage our member database and the new member process is professional and consistently performed.		 Number of new members across the various peer groups offered. Ensure attendance file includes recording of new members. Analyse across groups and topics to ensure each group brings in new members regularly. Check they also continue to attend.
Have the evidence collection team collect new members’ data, including method and package. Use information gathered to assess whether new members are joining according to process. Review evidence on where members are coming from (referral source). Review evidence on new member process being followed (and if not, why this could be).
Number of new members across the various peer groups offered. Ensure attendance file includes recording of new members. Analyse across groups and topics to ensure each group brings in new members regularly. Check they also continue to attend.
Gather opinion information from new peer group members on their joining process. Surveys of new peer group members if they received a new member package and, if so, how soon after joining. Also ask about why they joined, if needs are being met. Part of annual member survey.
Objectives Possible Indicators Possible Collection Strategy &/or Tools NEW
   OBJECTIVE 3:
Our office & session facilities are secure, safe and clean spaces.		 Gather opinion information from program team members on their office and other peer program spaces. Surveys of program team members where we ask about their office and other built environment resources. Are they suitable and, if not, what do you they need?
Gather opinion information from peer group facilitators on the peer group spaces used. Surveys of peer group facilitators where we ask about the group space used and if it meets the need of their group. If not, what do you they need?
Gather opinion information from peer group members on their group space (or other spaces used for the peer program). Surveys of peer group members asking about their group location space used and any other spaces they access. Could be part of an annual member survey; go to new and departed members also.
 Objectives  Possible Indicators   Possible Collection Strategy &/or Tools NEW
   OBJECTIVE 4:
Our peer program has clear policies and procedures that support, and protect, both our members and our team.		 Gather opinion information from program team members on their policy knowledge and the ways they use it in their role. Surveys of program team members where we ask about their knowledge of specific policies, procedures and the ways in which they enable them to perform their duties. Are they suitable and, if not, what new policies or revisions are needed?
Gather opinion information from peer group facilitators on their policy knowledge and the ways they use it them in facilitation. Surveys of peer group facilitators where we ask about their knowledge of specific policies, procedures and the ways in which they enable them to perform their duties. Are they suitable and, if not, what new policies or revisions are needed?
Gather opinion information from peer group members on items related to policies/procedures. Surveys of peer group members asking about 1-2 policy applications they should be impacted by, and if it is not working ask questions about what may be missing or not being followed.
 Objectives   Possible Indicators   Possible Collection Strategy &/or Tools NEW
    OBECTIVE 5:
We continually improve and develop our programs, including our support materials, research expertise and evidence, professional training resources and other materials or program resources.		 Gather opinion data from peer group members on information they receive and programs they attend. Surveys of peer group members asking questions relating to the information they are provided with, and overall program satisfaction. Could be part of an annual member survey.
Gather opinion information from peer group facilitators on the information they provide, their expertise and experience. Surveys of peer group facilitators where we ask about the information they deliver and the training they receive as well as level of facilitation experience. Could form part of an annual peer facilitator survey used for training planning additionally.
Gather opinion information from peer team members on program development, their expertise and experience. Surveys of peer team members asking questions on program development as well as their expertise, experience, training and qualifications. Could form part of an annual peer member survey used for performance review purposes also.
Have the evidence collectors review content delivered and its rate quality/relevance. Use information delivery documentation to assess relevance and quality using clear guidelines that are consistently applied. Explore strategies of improving information or sharing the best.

SELF STUDY Q5.10

Using your answers to Questions 4.12 and 4.14, complete the first two columns of this table. Next use the examples in the table above and your learnings from this package to complete the table columns:

  • Indicators: Define each measure (or indicator) you could use to assess this objective as clearly as possible.
  • Evidence Collection Strategy: Here you should list the process you will follow to gather evidence on this measure. Will you use a survey, interview of other method? Is there an existing source of evidence you can access and use?
  • Tools & Frequency: Tools to be developed should be listed and described. How frequently you will plan to use the tools or other evidence collection methods should be listed here also for consideration.