Who, what, why & when of gathering evidence
Want to work offline?
Reading time: Approx 60 minutes plus Self Study Question time
The Why, What, Who and When Introduction
Peer support organisations have strong rights-based foundations and are based on the desire to build the individual capacity of people living with disability. The Social Policy Research Centre (SPRC) report (May 2018) reviewing peer support programs described good practice peer support as: flexible, user-led, focused on capacity building, semi-structured and community facilitated and linked. Given these foundations and good practice principles, peer support organisations need to consider what a successful peer support program means to them. As everyone will know, without a clear destination, we won’t know where we are heading. A clear destination enables us clarity about the direction we want.
The Balanced Scorecard (BSC) was then introduced as a way of understanding where we are heading and then structuring our journey toward the destination. The BSC will enable peer organisations to gather evidence about where they are relative to where they want to be based on their own unique purpose, peer program design and concept of success. It asks the peer organisation to consider how it is currently performing (Funders, Members), how it may improve its processes, motivate and educate employees, and enhance systems (Build) as well as its ability to learn and improve now and into the future (Learning).
The BSC model is featured on several sites for those wanting further details (https://www.balancedscorecard.org/BSC-Basics/About-the-Balanced-Scorecard, https://balancedscorecards.com/balanced-scorecard/) and a range of videos are available for viewing (including: https://www.youtube.com/watch?v=OZtNk__7Qyg, https://www.youtube.com/watch?v=M_IlOlywryw).
In this section of the training package we move to considering where we want to be, what evidence we need to gather to understand where we are currently, and how far we have to our destination. This involves a series of steps and decisions that will be unique to your own peer organisation. However, the process of asking questions and gathering evidence to be able to answer them, will be a journey that all peer programs can benefit from.