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New NDIS participant pathway

The National Disability Insurance Agency (NDIA) has released details of a new National Disability Insurance Scheme (NDIS) ‘pathway’ designed to significantly improve the experience people and organisations have with the NDIS.

The pathway refers to the experience participants and providers have from their first interaction to their ongoing engagement with the NDIS.

Central to the new participant pathway is the delivery of face-to-face engagement for all NDIS plan development, based on the individual’s preference.

The new pathway will include:

  • A consistent point of contact, who plays a key role in empowering participants to achieve outcomes.
  • Planning being undertaken with a skilled Local Area Coordinator or NDIA planner who will spend time understanding the unique needs of each participant.
  • A stronger focus on the broader system of supports for people with disability, including other government services such as health, education and transport, to promote greater inclusion and a sense of community for people with disability.
  • Communication which emphasises the objectives of the NDIS, with a clear focus on outcomes and goals during planning discussions.
  • Information that is clear, consistent and available in accessible formats, such as plain English and braille.
  • An improved NDIS portal and tools, combined with more straightforward processes that will reduce the administrative cost for providers.

The new pathway will now be progressively piloted and tested over the coming months before being rolled out nationally.

To learn more about the new NDIS pathway, visit the NDIS website.